Questions, answered.

Look for 24/7 availability, real integration with the POS and reservation systems you already run, and human oversight that reviews real calls and keeps improving the AI. heytruffle also answers in English and Spanish out of the box, so language never becomes the reason a call gets missed.

Because heytruffle runs on cloud infrastructure instead of a single phone line, it can answer as many calls as come in at once — there's no busy signal. Each caller gets their own instance of the AI, so a rush of orders doesn't mean anyone gets put on hold.

heytruffle takes routine calls — reservations, hours, menu questions, order status — off your team's plate so they can stay on the floor instead of the phone. Only conversations that genuinely need a person get escalated, and our team reviews call transcripts weekly to keep that handoff sharp.

The integrations that matter most are your POS (Toast, Clover, Square and others), your reservation system (Resy, OpenTable, SevenRooms) and your ordering channels (Grubhub, DoorDash, Olo and more). heytruffle connects to all of these so a call turns into a synced order or booking, not just a note for a staff member to re-enter later.

ROI comes down to three numbers: fewer missed calls, more of those calls converting into a booked table or a placed order, and hours of staff time freed from the phone. Our case studies track this directly — Rreal Tacos, for example, handles 19K+ calls a month with roughly 520 host hours back on the floor.

A guest who calls and immediately gets a reservation confirmed, a question answered, or an order taken has a smoother experience before they ever walk in. There's no hold music, no voicemail and no calling back later — heytruffle picks up on the first ring, every time.

Yes — heytruffle checks your live availability during the call and books directly into your reservation system, so an inquiry becomes a confirmed table without a staff member following up later. It also handles waitlist and cancellation-policy questions on the same call.

Every location gets its own AI host trained on that location's specific menu, hours and policies, so the experience stays consistent whether you run 3 locations or 30. Our team monitors calls and tunes each host weekly, which scales the same way regardless of how many units you add.

The AI is custom-trained on your specific menu, including sizes, modifiers and daily specials, so it takes a real order instead of a generic one. To-go orders go directly into your POS, the same as an order taken at the counter, so your kitchen sees one ticket queue instead of two.

Because the AI pulls your live menu and POS data during the call, it captures modifiers, allergies and substitutions exactly as the guest says them — no mishearing, no rushed handwriting. Orders reach the kitchen the same way every time, which is what actually drives the accuracy gain, not just the speed.